Important Information | T&C's
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These Terms will apply to any contract between us for the sale of Products to you (Contract). Please read these Terms carefully and make sure that you understand them, before ordering any Products from our site. Please note that by ordering any of our Products, you agree to be bound by these Terms.
Every time you order Products from us, the Terms in force at that time will apply to the Contract between you and us.
These Terms, and any Contract between us, are only in the English language. Terms may be amended.
We operate the website www.ocrualaoi.com . We are O’Crualaoi feoil teo a company registered in Ireland
Product images on our site are for illustrative purposes only. Although we have made every effort to display the colours accurately, we cannot guarantee that your computer’s display of the colours accurately reflect the colour of the Products. Your Products may vary slightly from those images.
Although we have made every effort to be as accurate as possible, because our Products are made to order, all sizes, weights, capacities, dimensions and measurements indicated on our site have a 5% tolerance.
The packaging of the Products may vary from that shown on images on our site.
All Products listed are subject to availability.
Our order process allows you to check and amend any errors before submitting your order to us. Please take the time to read each page of the order process.
After you place an order, you will receive an e-mail from us acknowledging that we have received your pending order.
We will confirm our acceptance to you by sending you an e-mail that confirms that the Products have been complete. The Contract between us will only be formed when we send you the finalised confirmation.
We shall designate an order number to the order and inform you of it when we confirm the order. Please quote the order number in all subsequent correspondence with us relating to the order. Acceptance of your Order is on delivery.
If we are unable to supply you with a Product, for example because that Product is not in stock or no longer available we will inform you of this by e-mail and we will not process your order. If you have already paid for the Products, we will refund you the full amount as soon as possible.
We reserve the right to decline an order for any reason.
Each time you order Products from us, the Terms in force at that time will apply to the Contract between you and us.
5- RIGHT OF RETURN AND REFUND
(Only applies if you are a consumer of O’Crualaoi).
IF GOODS ARE NOT FIT FOR CONSUMPTION ON RECEIPT OF DELIVERY PLEASE CONTACT US IMMEDIATELY. YOU SHOULD NOT CONSUME.
Most of the Products on our site are perishable. This means that the right to cancel a Contract does not apply. However, we understand that sometimes you may need to cancel an order and although our products are specifically prepared for your order, if you contact us more than 48 hours before the date your delivery is due, it may be possible to cancel the Contract.
For non-perishable goods, your legal rights to cancel still apply.
As a consumer, you have legal rights in relation to Products that are faulty or not as described.
If you have returned a Product to us because it is faulty, we will refund the price of such defective Product in full, together with any applicable delivery charges or reasonable costs you incur in returning the Product to us.
Unless the Products are faulty or not as described, you will be responsible for the cost of returning the Products to us or, where relevant, the cost of us collecting the Products from you;
You have a legal obligation to keep the Products in your possession and to take reasonable care of the Products while they are in your possession.
Where applicable, refunds will be made to you using the same method and to the same account as used by you to pay for your order.
6- OUR RIGHTS TO CANCEL/REFUND
If we have to cancel an order for Products before the Products are delivered, due to an Event Outside Our Control or the unavailability of stock, we will contact you promptly. If we have to cancel an order in these circumstances and you have made any payment in advance for Products that have not been delivered to you, we will refund these amounts to you as soon as possible.
7- PROMOTIONAL OFFERS
We reserve the right to extend, withdraw or cancel promotional items at any time for any reason without notice. All promotional offers are subject to availability and while stocks last.
If we make a refund for a Product that has been purchased under a promotional offer, the refund will be based on the terms of the promotional price. Your statutory rights are not affected.
Any Introductory Offers are available as one-off purchases only and the Supplier reserves the right not to honour Introductory Offers at their discretion.
Your order will be fulfilled by the estimated delivery date set out in the Complete Confirmation, unless there is an Event Outside Our Control. If we are unable to meet the estimated delivery date because of an Event Outside Our Control, you will be informed by ourselves or our authorised courier company. All delivery dates are estimates and are not guaranteed.
Delivery will be completed when we, or our authorised courier company, deliver the Products to the address you gave us. If no one is available at your address to take delivery, we, or our authorised courier company, will follow the instructions the order will be left in an area that the authorised courier company considers safe. We will also endeavour to follow any delivery instructions you provide but this cannot be guaranteed.
The Products will be your responsibility from the completion of delivery. You own the Products once we have received payment in full, including all applicable delivery charges.
Unfortunately, we do not deliver to addresses outside the 32 Counties of Ireland
Free delivery is available for all orders over €100 after all discounts, promotional codes and offers have been applied.
Delivery of the Goods shall be made to the Buyer’s address specified in the order and the Buyer shall make all arrangements necessary to take delivery of the Goods whenever they are tendered for delivery. It is the Buyer’s responsibility to check order confirmations prior to the order being dispatched.
The Buyer gives permission for the authorised courier to leave the parcel in a safe location. This is however down to the individual driver discretion and cannot be guaranteed.
9- PRICE OF PRODUCTS AND DELIVERY CHARGES
We take care to ensure that the prices of Products are correct at the time when the relevant information was entered onto the system.
Prices for our Products may change from time to time, but changes will not affect any order which we have confirmed with a Dispatch Confirmation, unless of an error.
The price of a Product includes VAT (where applicable) at the applicable current rate chargeable in Ireland for the time being. However, if the rate of VAT changes between the date of your order and the date of delivery, we will adjust the VAT you pay, unless you have already paid for the Products in full before the change in VAT takes effect.
The price of a Product does not include delivery charges. Our delivery charges are as quoted on our site from time to time. The delivery charges are €10 per order with a minimum order amount of €30
Our site contains a large number of Products. It is always possible that, despite our reasonable efforts, some of the Products on our site may be incorrectly priced. If we discover an error in the price of the Products you have ordered we will inform you of this error and we will give you the option of continuing to purchase the Product at the correct price or cancelling your order.
Payment for the Products and all applicable delivery charges is in advance.
All financial transactions are processed by our chosen merchant processor.
11- OUR LIABILITY
In the event of any breach of these Terms and Conditions by the , our liability is limited to the value of the Products and/or Services we supplied. Under no circumstances shall we be liable for any indirect, incidental or consequential loss or damage whatsoever.
We only supply the Products to you for domestic and private use. You agree not to use the Products for any commercial, business or re-sale purposes, and we have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity. You agree to NOT consume the products if for any reason you believe they are not fit for consumption.
We do not in any way exclude or limit our liability for:
death or injury caused by our negligence;
fraud or fraudulent misrepresentation.
any breach of terms implied by the Sale of Goods Act 1979
12- EVENTS OUTSIDE OUR CONTROL
We will not be liable or responsible for any failure to perform, or delay in performance of, any of our obligations under a Contract that is caused by an Event Outside Our Control.
An Event Outside Our Control means any act, event, omission or accident beyond our reasonable control, including without limitation strikes, lock-outs or other industrial action by third parties, civil commotion, riot, invasion, terrorist attack or threat of terrorist attack, war (whether declared or not) or threat or preparation for war, malicious damage, act of God, fire, explosion, storm, flood, earthquake, subsidence, epidemic or other natural disaster, compliance with any law or governmental order, rule, regulation or direction, or failure of a utility service or public or private telecommunications networks or impossibility of motor transport or other means of private transport, breakdown of plant or machinery or default of suppliers or subcontractors.
If an Event Outside Our Control takes place that affects the performance of our obligations under a Contract:
we will contact you as soon as reasonably possible to notify you; and
we will arrange a new delivery date with you after the Event Outside Our Control is over.
13- COMMUNICATIONS BETWEEN US
If you are a consumer:
To cancel a Contract, please contact our Customer Service, e-mail us at email@example.com
You may wish to keep a copy of your cancellation notification for your own records. If you send us your cancellation notice by e-mail or by post, then your cancellation is effective from the date we received your e-mail or letter. If you call us to notify us of your cancellation, then your cancellation is effective from the date you telephone us and talk to us.